We will ship your order using the most reliable, fastest and safest method possible. Every product on our site has been carefully identified to ship by a particular method in order to provide optimal delivery service at the most affordable price. For certain items - we ship within the 48 contiguous states. Please call us regarding expedited shipments or those made to Hawaii or Alaska.
Deliveries cannot be made to a P.O. Box. An actual street address is required.
We have several methods of shipment available: Small Parcel, Freight Carrier and White Glove.
When an item ships by Small Parcel, it means it will be delivered by UPS, FEDEX, DHL or USPS. Generally, signatures are not required at delivery, but it is at the discretion of each delivery person. You may leave a note on your door advising "No Signature Required." Be sure to include your name and tracking number on the note.
It is important for you to inspect your shipment carefully. If damage is noted, do not assemble the product. Instead, notify us immediately (within 3-5 days of delivery). If the item is assembled, it may result in the denial of a replacement piece.
When shipping by Freight Carrier, it means the item is too heavy or too large to ship via the small parcel UPS/FedEx services so it will be sent to you by freight carrier. If your purchase is being delivered via a Freight service, you will be contacted by the Freight company via telephone 1-2 days prior to delivery to schedule a delivery appointment. You will need to be present to sign for the item.
Coastal Home Freight Delivery:
Items delivered by Coastal Home delivery teams will consist of a trained two person team that will assist in helping move your order from the truck to your home. This service is always availability in our primary service area and is subject to availability in our secondary service area. Outside of our primary and secondary service areas, this service is not available.
Also known as White Glove Delivery, Coastal Home Delivery includes placement, unpacking and debris removal and all relevant assembly. An example of this service is the delivery of a bedroom set to the room of your choice, removal of all packaging, assembly (attaching the headboard, footboard and rails), and the placement of the remaining furniture (including placing hardware) in the exact location you want.
We will not move or otherwise handle any furniture that is not on the order being shipped. Any obstructions including furniture, animals, snow, or other obstacles that may impede the ability of the delivery team to perform their duties must be handled by the customer prior to the scheduled time.
We will not hook-up, remove or otherwise handle any electrical components, hang or attach any products to walls or from ceilings, or otherwise perform any duties outside the purview of placing the furniture inside a room and location of choice that may require altering any surfaces.
Any damage made to the product itself must be noted on the delivery note BEFORE the driver leaves. Please write "Product Damaged" on the sheet they ask you to sign. This ensures that if there is any damage, we can assist in correcting the matter.
Returns and Damage
All items returned must be in new condition, unused, unassembled, unmodified and in the original packaging material. Items returned under this policy are eligible for a refund. (Please note: Made-to-order, personalized or custom-made items are not eligible for a refund.) The full purchase price minus our actual shipping and handling costs will be refunded. It is your responsibility to pay for the shipping cost to return the item to us or our manufacturing warehouses.
If your order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy where roundtrip shipping costs and applicable restocking fees will be deducted from your refund.
Inspect Your Order for Damage or Missing Parts
It is important for you to inspect your shipment carefully.
If Shipped by Freight or White Glove:
Any damage made to the carton or product itself, must be noted on the freight bill before the driver leaves. Please write "PRODUCT DAMAGED" on the sheet they ask you to sign. This ensures that if there is any damage, we can assist in correcting the matter. If damage is noted, you may refuse the item or decide to keep it. Please note that keeping a defective item does not warrant a discount. If you refuse delivery, please notify us so we can expect the return shipment and send you a new one.
If you have already accepted the order and find that parts are missing or are damaged, please contact us immediately (within 24-48 hours) so we can ship replacement parts.
If Shipped by Small Parcel (UPS, FedEx, USPS)
It is important for you to inspect your shipment carefully. If damage is noted, do not assemble the product. Instead, notify us immediately (within 3-5 days of delivery). If the item is assembled, it may result in the denial of a replacement.
How To Cancel An Order
Orders cancelled after 24 hours may be charged to your account if product shipment cannot be stopped. To cancel an order, you must CALL US. We will not accept a cancellation request via e-mail or fax. We will attempt to accommodate your request but cannot guarantee cancellations made after 4:00 P.M. EST on the day that you placed the order.
How To Change Your Order
If you need to change something about your order, such as a color, finish type, product or quantity, simply contact customer service by phone. A customer service person will ask for your order number. If you do not have that handy, your name and "bill to" information will be required. It is our policy to send an e-mail confirming the change on the original order.
Since your items could possibly ship the same day you place your order, we cannot guarantee your change will be made. We will notify you immediately if a change cannot be granted.
Special Orders are not subject to cancellation. Lead times vary from manufacturers with a minimum of 16 weeks unless otherwise specified. Availably of merchandise is estimated according to information on hand at the time order is written.